The point of the contacting a moving company was to move our piano and boxes. I provided photos and details of the piano; where it is in the house, how to get it out, the slope of the driveway etc. The customer service rep advised we would need a 4th person to accomplish the move of the piano. He adjusted the quote and I let him know that was fine and agreed to the terms. I also told him we had a couple beds, some other furniture and a lot of boxes as we were moving out of a 5 bedroom 3 bath